About Us

Find out all about us. What makes us tick! What we get excited about. Who we are and what is important to us.

What is Important to Us

Why Real Resilience Matters

The world is experiencing a massive amount of change and uncertainty. Some companies freeze and fail, while others innovate, advance, and even thrive. The difference is Real Resilience. That ability of an organisation or individual to adapt to an ever-changing environment and still be able to prosper.

Real Resilience means finding the resilience and strength you already have and developing it beyond what you thought possible.

The Values That Drive Us

The values that drive us are at the core of who we are and what we do

  • We believe in honest, respectful relationships with clients, peers, employees, and communities.
  • We believe in the power of resilience to overcome adversity in our business and lives.
  • We believe in the power of empathy to bring out the best in ourselves and others.
  • We believe in the power of transformation to keep us relevant as we look to the future.

Why We Do What We Do

There is a marked contrast between where a business or individual starts, and where they end up. The piece that is often lacking is the understanding of where and how to start, to achieve that transformation. We help you see the possibilities, achieve a clear vision, and hold your hand along the road to get there.

This is what motivates us. Seeing the amazing transformations that businesses and individuals can make and working together to achieve them. Transformations that fuel growth, Real Resilience, and adaptability.

About Us – Our People and Partners

Alison Charles - About us

Alison Charles – Our MD

Alison is our MD with decades of experience in individual, team, and organisational development. She has worked across commercial, public, and military organisations.

Professionally, Alison specialises in designing leadership programmes, senior team coaching, personal, team, and cultural resilience. Her experience is borne from a career providing large-scale global solutions for Learning and Development, Corporate Well-being, HR, HSSE, and Finance in companies such as Hambros Bank and latterly Shell International UK.  She developed skills that are core to the roles of Programme Management, Change Management, and Organisational Development. Change management and communication are at the core of everything she does.

Above all, Alison is passionate about building Real Resilience for all and bringing communities together to tackle systemic issues. She developed the Real Resilience Framework.

Alison Charles is a dreamer, a creative, a change-maker, and a bit of a workaholic. Her experience of burnout in 2012 spurred a change in her life direction to focus on the three things she loves the most – Helping others achieve Real Resilience, creating space for change, and being the best versions of themselves that they can be.

Consequently, she’s currently balancing her love of gardening and singing with writing her next book and designing her new garden.

About Us - SOZA 1

Soza Health – Our Health Partner

The productivity of your human capital in your organisation is for a large part determined by how healthy they are, and how capable they are at operating in stressful situations. Illness in your workforce leads to absence, lost productivity and disruption of operations. Loss of an employee to ill health is expensive.

Soza offers a program for Business customer’s that allows the following benefits:

  • Offer health screening to your employees on a confidential basis, delivering your duty of care responsibilities.
  • Gain insights into your organisation through our analytics dashboard to explain where the health issues are in your business.
  • Receive personalised actions plans for your staff, and companywide recommendations to promote health and wellness.
  • Improve employee health to drive down absenteeism and presenteeism. (Where staff are in work but not working to their full capacity due to suboptimal health.).
About Us - Sophie Evans - Social Media Admin

Sophie Evans – Our Social Media Manager

Sophie is our social media manager with a keen wit and an eye for the creative and unusual.

She is passionate about fashion and tattoos. She is very creative and loves to draw. It is great to be able to showcase her tattoos with the new photos.

Sophie joined the team in June 2021 as part of the Essex County Council Kickstart Scheme. You can see her receiving her award in the photo below.

She has one daughter, Olivia, who is a bundle of dynamite and keeps her on her toes.

Sophie was diagnosed with ADHD in December 2022. She will be sharing her journey of what it is like to be neurodiverse. She will also be sharing hints and tips about how to handle ADHD, to help others learn from her journey.

About us - Kickstart
About Us - Tony Charles

Tony Charles – Our Office Manager

Tony is our office manager and looks after all things technical. You will find him tinkering with a computer or out riding his motorbike.